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From the Publisher...
Real-life stories of how people change their organization. The core of the matter is always about changing the behavior of people, and behavior change happens in highly successful situations mostly by speaking to people's feelings. This is true even in organizations that are very focused on analysis and quantitative measurement. This book gets to the heart of how change actually happens. Organized around the eight-step change process introduced in Leading Change. Includes interactive Web site.
Title: The Heart of Change: Real-Life Stories of How People Change Their Organizations
Publisher: Harvard Business Review Press: 2002-08-01
ISBN Number: 1578512549
ISBN Number 13: 9781578512546
Book Condition: Used: Very Good
Jacket Condition: Very Good
Item: 18.00 Item
Seller ID: 075240
Description: Hardcover in Very Good condition. Pages are clean. Binding is tight. Jacket in Very Good condition. Ships same or next day.